Help with Vesper
Day-to-day support happens in our members-only Discord, which every member gets access to. For anything that does not belong there — billing, licensing, legal, or a question before you have joined — write to us and a person will answer.
How to reach us
Members' Discord
Our main support channel, and the fastest way to an answer. Guides, announcements, and help from us and from other people running Vesper. Access comes with your membership.
Get access on WhopPostal address
Vesper Technologies LLC
418 Broadway #7198Albany, NY 12207
United States
Getting an answer in one reply
If a run has actually failed, the best route is Report a problem inside the app. It reaches the same people as the address above, but it arrives with the version, the module and the failing run already attached, which usually saves a round of questions.
Writing to us works just as well. Include whatever of this you have:
- What you expected to happen, and what happened instead.
- Your Vesper version, from Settings, and your operating system version.
- Which module, if the problem is with a particular one.
- Roughly when it happened, so we can line it up with a run.
Please do not send us API keys, account passwords or proxy credentials. We never need them, and we would only ask you to change them.
What your computer needs to run Vesper is listed on the home page.
Common questions
A module has stopped working. What now?
If you experience an issue with a module, report it from inside the app — that gives us the module, the version and the failing log, which is what we need in order to look at it.
I am signed in but Vesper says I am not licensed.
Usually a lapsed subscription, or Vesper still signed in on another computer. Check your subscription on Whop, then sign out and back in. If it persists, write to support@getvesperapp.com with your Whop account email and roughly when it started.
Something has gone wrong with billing.
Subscriptions, invoices, cancellations and refunds are handled through your Whop account, on the terms shown to you at checkout. If something looks wrong, write to us first — we would rather fix it.
Still stuck?
Write to support@getvesperapp.com. A person will answer.